Frequently Asked Questions

Everything you need to know about Resumeforge. Can't find the answer? Contact our support team.

✅ All core features are now implemented! Resume parsing, AI optimization, and PDF/Word export are fully functional.

1. How does the resume parsing feature work?

✅ Status: Implemented

Answer: You can upload your resume in PDF or Word (.docx) format. Our system will automatically parse the document and extract key information including personal info, work experience, education, and skills. The parsed data can then be edited and optimized.

Read detailed explanation

Resume Parsing Steps:

  1. Upload: Click "Upload Resume" and select your PDF or Word file
  2. Parse: Our system uses pdf-parse (for PDF) or mammoth (for Word) to extract text
  3. Extract: Key information is automatically extracted:
    • Personal Info (name, email, phone, location)
    • Work Experience (title, company, period, description)
    • Education (degree, school, year)
    • Skills (automatically detected from content)
    • Projects (if available)
  4. Review: Check the extracted data and make any corrections

Supported Formats: PDF (.pdf), Word (.docx, .doc)

API Endpoint: POST /api/parse

2. What file formats are supported for resume upload?

✅ Status: Implemented

Answer: We support PDF (.pdf) and Word (.docx, .doc) formats. After uploading, the system extracts text and structures it into editable fields. You can then modify any extracted information before optimization and export.

Read detailed explanation

Supported File Types:

Format Extension Parser Used
PDF .pdf pdf-parse
Word (Modern) .docx mammoth
Word (Legacy) .doc mammoth

Note: For best results, use standard PDF or .docx format. Scanned PDFs may not parse correctly.

3. How does the AI optimization feature work?

✅ Status: Implemented

Answer: Our AI analyzes your resume content and provides optimization suggestions including: keyword matching (if you provide a job description), format improvements, content enhancements, and ATS compatibility check. You'll receive a resume score (0-100) and actionable suggestions to improve.

Read detailed explanation

AI Optimization Features:

  • Resume Score (0-100): Overall quality assessment
  • Personal Info Check: Verifies completeness of name, email, phone
  • Summary Analysis: Checks if you have a professional summary (2-3 sentences)
  • Experience Review: Checks for quantifiable achievements (numbers, percentages)
  • Skills Assessment: Ensures you have 8-12 relevant skills listed
  • Keyword Matching: If you provide a job description, we identify missing keywords
  • ATS Compatibility Check: Scores your resume's compatibility with ATS systems

Optimization Suggestions Include:

  • Format improvements (headings, spacing, font consistency)
  • Content enhancements (action verbs, quantifiable results)
  • Keyword optimization for specific job descriptions

API Endpoint: POST /api/optimize

4. What export formats are available?

✅ Status: Implemented - PDF & Word Export

Answer: You can export your optimized resume to PDF or Word (.docx) format. PDF is best for most job applications as it preserves formatting. Word format is editable and useful when applications request a .docx file. Both formats are ATS-friendly.

Read detailed explanation

Export Options:

Format Best For Editable?
PDF Most job applications No
Word (.docx) Applications requesting Word format Yes

PDF Export Details:

  • Generated using Puppeteer (headless Chrome)
  • A4 paper size, print-optimized
  • Professional styling with clean layout

Word Export Details:

  • Generated using the docx library
  • Fully editable .docx format
  • Preserves all formatting and structure

API Endpoints:

  • POST /api/export-pdf - Export to PDF
  • POST /api/export-word - Export to Word

5. What is ATS compatibility and why is it important?

✅ Status: Implemented - ATS Check Included

Answer: ATS (Applicant Tracking System) is software used by employers to filter resumes. Our ATS compatibility check ensures your resume can be properly parsed by these systems. We check for proper formatting, standard section headings, and keyword presence. A higher ATS score means your resume is more likely to pass automated screening.

Read detailed explanation

What is ATS?

Over 75% of resumes are rejected by ATS before a human ever sees them. ATS software parses resumes and filters candidates based on keywords, format, and other criteria.

Our ATS Compatibility Check:

  • Score (0-100): Higher score = better ATS compatibility
  • Checks:
    • Standard section headings (Experience, Education, Skills)
    • Clear contact information format
    • Proper date formatting
    • No tables, text boxes, or special characters
    • Standard fonts (Arial, Calibri, Times New Roman)

Tips to Improve ATS Score:

  1. Use standard section headings
  2. Save as PDF to preserve formatting
  3. Include keywords from the job description
  4. Avoid headers/footers (some ATS can't read them)
  5. Use bullet points instead of paragraphs

6. Is my resume data secure?

✅ Status: Implemented - Privacy Protected

Answer: Yes, your resume data is private and secure. We use encryption to protect your data. Your resume content is only used to provide optimization suggestions and is never shared with third parties without your consent.

Read detailed explanation

Privacy Features:

  • Data Encryption: All data is encrypted in transit and at rest
  • Private by Default: Your resume content is only visible to you
  • No Data Sharing: We don't share your data with third parties
  • Secure Export: Exported files are generated temporarily and not stored on our servers

Your privacy is our priority. You control your data.

7. Can I edit my resume after parsing?

✅ Status: Implemented

Answer: Yes, after parsing, all extracted information is displayed in editable fields. You can modify personal info, work experience, education, skills, and other sections before running AI optimization or exporting.

Read detailed explanation

Editable Sections:

  • Personal Info: Name, email, phone, location
  • Summary: Professional summary/objective
  • Work Experience: Title, company, period, description
  • Education: Degree, school, year
  • Skills: Add/remove skills
  • Projects: Project name, period, description, technologies

After editing, you can re-run the AI optimization to get updated suggestions based on your changes.

8. How can I get customer support?

✅ Status: Implemented

Answer: Free users can access our FAQ and community forum. Pro users receive email support within 24 hours. Enterprise users get priority support. Contact us at support@resumeforge.com.

Read detailed explanation

Support Options:

  • FAQ: This page! Find answers to common questions.
  • Email Support: support@resumeforge.com

Response Times:

  • Free Users: Community forum access
  • Pro Users: Email support within 24 hours
  • Enterprise Users: Priority support